THE TOP 10 TRAITS OF TERRIFIC STAFF who ENGAGE, COMMUNICATE, and CARE …
- Are polite and choose words that reflect respect
- Speak with, NOT about, the person.
- Use positive language, praise and encouragement.
- Are friendly, happy, and upbeat!
- Provide choices all day long.
- Educate people around decisions and choices.
- Encourage, teach and expect people to do as much for themselves as they can.
- Provide thorough, respectful personal care.
- Maintain home or work space well.
- Arrive and depart shift on time.